Technical Support
Stuck? Get help from the people who make Plainpad.
- From the people who make Plainpad
- Safe card payment
- Invoice sent to you
- Your notes stay yours
Why Technical Support?
Time just for you
A session focused only on your problem, at a time that suits you.
Install and update help
Get past tricky installs, updates or settings quickly.
Slow or not working?
We find out what is wrong together with someone who knows Plainpad inside out.
Written notes
You get a short write-up of what we found and what to do next.
What's included
- A live session with an expert, at a time that suits you
- Hands-on help with your problem
- Written notes on what we found and what to do next
- Clear advice if anything needs more work later
Not included: Building new features - see Custom Development · Ongoing help every month - ask us
- How
- Live session
- Covers
- One problem
- Booking
- By email after you pay
- Reply
- Usually within 2 working days
How it works
- 01
Book
Pay safely online.
- 02
Pick a time
We email you to find a time and learn about your problem.
- 03
Fix it
We solve it together and send you written notes.
Book a session
Pay safely below. We then email you to pick a time, and you get an invoice by email.
Need regular help instead? For bigger jobs or ongoing help, send us a message and we will make you a plan. Contact us
One session, paid once. Prices exclude VAT. Businesses can enter their VAT ID at checkout; everyone else pays VAT on top where it applies.
Card payments are handled safely by Stripe, and we email you an invoice.
If your problem needs more than one session, we will tell you straight away and suggest what to do.
Questions, answered
Ready when you are.
Sign up in a couple of minutes, or ask us anything first.
